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Store Policy
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Shipping Costs
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Shipping charges vary by item. Shipping charges are based upon the
total weight and/or dimensions of the item and the shipping method
selected. Unless otherwise specified there is a minimum shipping charge.
Please contact a sales representative for more specific information
about shipping charges.
For items over 65 pounds, the shipping charges are calculated on
"loading dock" to "loading dock" delivery only. They do not include
"Inside Delivery" charges. Inside Delivery charges are additional
costs for bringing the machine from the delivery truck to the
location inside the facility where you are placing the machine,
and in some cases includes removing a shipping pallet. Sometimes
a truck with "Lift Gate" is all that is required to make a delivery.
Lift Gate delivery refers to a delivery truck fitted with a hydraulic
lift mechanism attached to the body of the truck, generally the back,
which is used for moving the item from the cargo area of the truck
down to street level when there is no loading dock available. The
item will be left at the location next to the lift gate of the truck.
If you require an "Inside Delivery" please
contact a sales representative
who can provide you with a quote.
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Delivery & Carriers
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Items weighing less than 65 pounds are generally shipped via ground courier
(e.g. UPS, FedEx, Airborne, etc.) unless otherwise specified; items weighing
in excess of 65 pounds actual weight or which qualify as over 65 pounds by
dimensional weight are generally shipped via common carrier truck (e.g. NOT
by UPS, FedEx, Airborne etc) unless otherwise specified. Sometimes, pickup
at the carrier´s terminal can also be arranged.
Please note that items being delivered by common carrier truck are delivered
to the loading dock only. Delivery does not include a truck with a Lift Gate
or Inside Delivery service. ( See Shipping Costs above. ) If you require
additional delivery service, please contact a sales representative.
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Delivery Times
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Orders are shipped pending credit approval and product availability.
We will contact you if an item is not in stock.
Typically, please allow seven (7) to ten (10) business days for delivery
unless otherwise specified. However some orders may take longer to process.
If you require expedited shipping, ( See Expedited Shipping below. )
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Expedited Shipping
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Products are generally shipped two (2) to seven (7) business days
from the date of the order. Please contact a sales representative
to make arrangements for expedited shipping.
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International Shipping
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Paper Drill Store will ship your package to anywhere in the world!
For specific information about shipping outside the lower 48 states and to
find out what regulations apply, please contact a sales representative.
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Your Order Confirmation
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When your order is received, a confirmation via e-mail will be sent that will
provide you with an order number for your records. In the event that an item
is unavailable or on backorder, you will be contacted to discuss options.
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Exchanges & Returns
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There are no refunds or returns for special order or custom made items.
If you need to return an item and it was not special ordered or custom made,
please contact our Customer Service Department immediately.
If the wrong item is shipped to you, or if an item arrives in damaged or
defective condition, please contact our Customer Service Department immediately.
If an item is defective we will replace it at no additional charge to you.
If you suspect upon delivery that an item is damaged based on the condition
of the packaging or from inspecting the product you MUST immediately note
the damage that you see on the bill of lading or shipping receipt in as much
detail as possible. Your notes the bill of lading or shipping receipt will
make it possible for us to pursue a shipping damage claim if applicable.
If the product is damaged contact our Customer Service Department immediately.
Once we are informed of the shipping damage we will either replace or repair
the item to a satisfactory condition, at our discretion.
If an item is received in good condition (no bill of lading notation) and
performs to the specifications expressed (does what we said it would do) and
you decide that you wish to return it for whatever reason, you will be subject
to a $25.00 or 25% restocking fee whichever is greater. Any and all shipping
charges associated with a return, including the original shipping and handling
charge, is not refundable. Return shipping MUST be insured for the purchase
price of the item.
All returns must receive a Return Authorization number that will be issued
by our Customer Service Department. Return shipments that are received
without an RA number clearly marked on the packaging will not be accepted.
With regard to damaged or defective items we reserve the right to refuse
a request to return an item if more than ten (10 ) days have elapsed from
the verifiable delivery date.
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